Contact and account help

Paddle purchase support

For a Paddle purchase, use your receipt's support link or Paddle buyer support for payment, receipt, renewal, cancellation, or refund inquiries. Keep your order reference and purchase email available. Paddle buyer support handles Paddle orders; it is not the 1Kassir product-support team.

Product and account help

See Support for device access, offline operation, and backup guidance. Signed-in users can manage their profile, revoke sessions/devices, and export cloud account data in the account area.

Privacy

The Privacy Policy explains service processing and account controls. Paddle payment-information requests go through Paddle's buyer support and privacy information.

This page does not accept messages. Never share passwords, tokens, recovery keys, full card details, or unredacted store databases through general inquiries.