1Kassir support guidance
Account and devices
Use your own credentials and review devices and sessions in the account area. Revoke unfamiliar access. Desktop authorization requires verification and a valid entitlement. Production verification and recovery email delivery is currently unavailable; account creation alone does not activate Desktop access or a trial.
Offline operation
Store Desktop keeps operational records locally. Cloud account services and license refresh need internet access. Offline use depends on valid cached entitlements, local permissions, and a working device; it is not unlimited offline licensing.
Backups and migration
Create and verify encrypted backups using Desktop data-protection tools. Protect recovery passphrases and keep a recoverable copy outside the original device. Preserve the encrypted package and recovery material when moving computers, authorize the destination, and verify restoration before retiring the source. Do not delete the only database copy while diagnosing a problem.
Billing and refunds
Production purchases are currently unavailable. For an existing Paddle order, use the receipt's management link or Paddle buyer support. Renewal cancellation and refund requests are separate; see the Refund Policy.
Describing an issue
Record the application version, operating system, failed action, exact error, and time. Remove personal information from screenshots/diagnostics. Never share passwords, tokens, recovery material, card details, or an unredacted database.